Payment Policy

Effective Date: April 1, 2026

At Crafty Heaven, we provide secure and convenient and trusted payment option Razorpay to ensure a smooth shopping experience.

1. Accepted Payment Methods

We accept the following payment methods:

UPI

Credit Cards

Debit Cards

Net Banking

Mobile Wallets

Cash on Delivery (COD), where available

The available payment options will be displayed during checkout.

All online payments are processed through trusted and secure payment gateway provider Razorpay.

Your payment information is encrypted during transmission.

Crafty Heaven does not store or have access to your credit/debit card details or banking credentials.

Orders are confirmed only after successful payment authorization or confirmation of a Cash on Delivery (COD) order.

You will receive an order confirmation via email, SMS, or WhatsApp after your order has been successfully placed.

If your payment fails:

The amount, if debited, is usually reversed by your bank or payment provider according to their policies.

If the payment has been debited but the order is not confirmed, please contact our customer support with the transaction details for assistance.

All prices displayed on our website are in Indian Rupees (INR).

Prices are subject to change without prior notice.

Applicable taxes and shipping charges, if any, will be displayed during checkout before payment.

Cash on Delivery is available only for eligible locations and may be subject to order value limits.

Crafty Heaven reserves the right to disable COD for certain products, locations, or customers based on operational requirements.

Customers are requested to keep the exact amount ready at the time of delivery whenever possible.

Approved refunds will be processed to the original payment method used during purchase.

Refund processing times may vary depending on your bank, card issuer, or payment provider.

For Cash on Delivery orders, refunds will be processed through bank transfer or another mutually agreed payment method after verification.

To protect our customers and business:

We reserve the right to cancel or hold orders suspected of fraudulent activity, unauthorized transactions, or misuse of payment methods.

Additional verification may be requested before processing certain orders.

If you have any questions regarding payments or require assistance, please contact us:

Crafty Heaven

Email: info@craftyheaven.online

Phone/WhatsApp: 9810706191

Customer Support Hours: Monday – Saturday, 9:00 AM – 6:00 PM (IST)