Shipping Policy

Effective Date: April 1, 2026

At Crafty Heaven, we are committed to delivering your orders safely and on time. Please read our shipping policy before placing an order.

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders placed on Sundays or public holidays will be processed on the next business day.

During festivals, promotions, or peak seasons, processing times may be slightly longer.

2. Shipping Coverage

We currently ship across India.

For international shipping, please contact our customer support before placing an order.

3. Delivery Time

Estimated delivery times:

Kerala: 2–5 business days

South India: 3–6 business days

Rest of India: 4–8 business days

Remote or rural locations: 5–10 business days

Delivery times are estimates and may vary depending on the courier partner, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges are calculated during checkout based on the delivery location, order value, and package weight.

Any free shipping offers will be clearly mentioned on our website or during promotional campaigns.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via SMS, WhatsApp, or email (where available).

You can use the tracking number to monitor your shipment until delivery.

6. Delivery Attempts

Our courier partners will make delivery attempts according to their standard procedures.

If the customer is unavailable, the courier may attempt re-delivery or contact the customer for assistance.

If the order is returned due to an incorrect address, unavailable recipient, or refusal to accept the package, additional shipping charges may apply for re-dispatch.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details, including:

Full name

Complete delivery address

Landmark (if applicable)

Valid mobile number

PIN code

Crafty Heaven is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

8. Damaged or Missing Items

If your package arrives damaged, tampered with, or if any item is missing:

Notify us within 48 hours of delivery.

Share clear photos or an unboxing video showing the package and the issue.

Our team will investigate and provide a suitable resolution, such as a replacement or refund, where applicable.

9. Delayed Deliveries

While we strive to deliver every order on time, delays may occur due to:

Natural disasters

Severe weather

Public holidays

Transportation disruptions

Government restrictions

Courier operational issues

Crafty Heaven is not liable for delays caused by circumstances beyond our reasonable control.

10. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Crafty Heaven

Email: info@craftyheaven.online

Phone/WhatsApp: 9810706191

Customer Support Hours: Monday – Saturday, 9:00 AM – 6:00 PM (IST)