Privacy Policy

Effective Date: April 1, 2026

At Crafty Heaven, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase products from us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or place an order on our website, we may collect the following information:

Full Name

Email Address

Mobile Number

Shipping and Billing Address

PIN Code

Order Details

Payment Information (processed securely through Razorpay)

IP Address

Browser and Device Information

Cookies and Website Usage Data

2. How We Use Your Information

We use your information to:

Process and deliver your orders.

Verify payments and prevent fraudulent transactions.

Provide customer support.

Send order confirmations, shipping updates, and important notifications.

Improve our website, products, and customer experience.

Comply with legal and regulatory requirements.

Send promotional offers or marketing communications (only where permitted).

3. Payment Security

All online payments are processed securely through Razorpay.

Crafty Heaven does not ask and store your debit card, credit card, UPI PIN, CVV, or banking credentials.

Payment information is encrypted and handled directly by our payment gateway provider.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

Your information may be shared only with trusted third parties when necessary, including:

Payment gateway providers (Razorpay)

Courier and logistics partners

Technology and website service providers

Government authorities when required by law

These parties receive only the information necessary to perform their services.

5. Cookies

Our website may use cookies to:

Remember your preferences.

Improve website performance.

Analyze website traffic.

Enhance your shopping experience.

You may disable cookies through your browser settings, although some website features may not function properly.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

While we strive to use commercially acceptable security measures, no method of internet transmission or electronic storage is completely secure.

7. Marketing Communications

With your consent, we may contact you through:

SMS

Phone calls

You may opt out of promotional communications at any time by contacting us or using the unsubscribe option where available.

8. Your Rights

You may request to:

Access your personal information.

Correct inaccurate information.

Update your contact details.

Request deletion of your information where legally permissible.

Withdraw consent for marketing communications.

Some information may be retained where required by applicable law or for legitimate business purposes.

9. Third-Party Links

Our website may contain links to third-party websites. Crafty Heaven is not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised Effective Date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:

Crafty Heaven

Email: info@craftyheaven.online

Phone/WhatsApp: 9810706191

Customer Support Hours: Monday – Saturday, 9:00 AM – 6:00 PM (IST)